Refund & Return Policy
Last updated: June 16, 2025

At Simon Diamond Inc, we take pride in offering authentic luxury watches and fine jewellery. If you are not fully satisfied with your purchase, we accept returns within 7 days of delivery for eligible online purchases only.

Returns (Online Purchases Only)

You have 7 days after receiving your item to request a return.
Returns are only accepted for items purchased through our website.

To be eligible, your item must be:

• In original condition – unworn, unused, with all original tags and packaging

• Accompanied by proof of purchase (receipt or order confirmation)

To initiate a return, contact us at:
📧 Email: Simondiamondstaff@gmail.com
📦 Return Address: Provided after return approval

Note: Returns without prior authorization will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please inspect it upon delivery and contact us within 24 hours of receiving the package.
Claims made after 24 hours may not be accepted.

Non-Returnable Items

We do not accept returns on:

• Sale or discounted items

• Gift cards

• Custom or personalized orders

• Perishable goods, personal care items, or hazardous materials

Please contact us if you’re unsure about return eligibility.

Exchanges

We do not offer direct exchanges. To get a different item, please return your original item (if eligible) and place a new order separately once the return is approved.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 Simondiamondstaff@gmail.com