Shipping & Returns Policy
Last updated: June 16, 2025

At Simon Diamond Inc, we ensure secure, insured, and reliable delivery of all our luxury timepieces and jewellery. Please review our full shipping and return terms below.

📦 Shipping Policy

Domestic Shipping (USA):
We offer free express shipping on all domestic orders via FedEx and USPS.

International Shipping:
We ship internationally at a flat rate of $199.
Delivery times vary by country. Customs duties or import taxes may apply depending on destination.

Insurance:
All packages are fully insured up to $50,000 for the total value of the merchandise.

💍 Custom & Special Orders

• All custom design orders require a $1,000 deposit to begin the design process.

• Custom, engraved, made-to-order, or modified-size items are final sale and not eligible for exchange or return.

• These are one-of-a-kind items crafted specifically to your specifications.

🔄 Returns & Exchanges

Eligibility:

• Returns are accepted within 7 days from the date of delivery.

• Item must be unworn, in original condition, with no signs of wear or damage, and must be returned with the original receipt.

Return Address:
Simon Diamond Inc
64 W 47th Street, Suite F15
New York, NY 10036
📧 Email: Simondiamondstaff@gmail.com

Not Eligible for Return or Exchange:

• Custom, engraved, or modified items

• Any product showing signs of excessive wear, physical damage, abuse, or tampering

Important: Upon delivery, the customer assumes full responsibility for the merchandise, including loss, theft, or damage.

🔁 Trade-Ins

We offer trade-in services for select luxury watches.
Eligibility depends on the brand, condition, and market value of your item.
Contact us for details and evaluation.